Last Updated: 12/21/2024
This Privacy Policy (“Policy”) describes how Netwise Group Inc doing business as Netwise PRO MSP (“MSP,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of clients, prospects, visitors to our websites, and any other individuals (“you” or “your”) who interact with us. By using our Services or otherwise providing us with your personal data, you acknowledge that you have read and understand this Policy. If you do not agree with any part of this Policy, you should discontinue using our Services and refrain from providing any personal information.
1. SCOPE & APPLICABILITY
1.1 Who This Policy Applies To
This Policy applies to the operations of Netwise PRO MSP and governs all personal information we collect, whether online or offline, including information collected through:
- Our websites, such as https://netwise.pro or any associated subdomains.
- Our internal platforms, portals, or ticketing systems.
- Communication channels (phone, email, helpdesk, live chat, etc.).
- On-site visits, conferences, or other in-person interactions.
1.2 Regulatory Compliance
We endeavor to comply with applicable data protection laws and regulations, including, but not limited to, the California Consumer Privacy Act (CCPA) and other relevant state or federal privacy regulations. If you have any questions about how we handle your data, please contact us at support@netwise.pro.
1.3 Third-Party Sites & Services
Our websites, advertisements, or articles may contain links to third-party sites or services that are not operated or controlled by us. We are not responsible for the privacy practices of any such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit or utilize.
1.4 Amendments & Changes
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page before the changes become effective. Your continued use of our Services following the posting of changes indicates your acceptance of these updates.
2. INFORMATION WE COLLECT
2.1 Personal Information We Collect
“Personal Information” refers to data that relates to you and can be used to identify you, either alone or in combination with other information. The types of Personal Information we may collect include, but are not limited to:
- Contact Details: Name, email address, phone number, and other contact details.
- Billing & Financial: Billing address, payment details, and financial information for invoicing and transaction purposes.
- Credentials: Usernames, passwords, and other security verification details for accessing our systems or software solutions.
- Device Information: IP addresses, MAC addresses, browser type, operating system.
- Usage Data: Pages visited on our websites, time spent on our Services, and referral URLs.
- Business Data: Relevant to providing Managed IT Services (e.g., network architecture, installed software, system logs).
We only collect personally identifiable information if you voluntarily provide it—for example, by filling out a form or survey, emailing us, registering for an account, signing a contract, or otherwise engaging our Services.
2.2 Non-Personally Identifiable Information
We may collect non-personally identifiable information in various ways, including by tracking your activities through:
- IP addresses or domain names.
- Most-recently-visited URLs (i.e., referring site information).
- Cookies and similar tracking technologies (see Section 9).
2.3 How We Collect Information
We collect Personal Information in the following ways:
- Directly from you when you:
- Sign a Statement of Work (SOW) or other REQUESTED SERVICES document.
- Contact us by phone, email, or other communication channels.
- Request support or engage our Services.
- Fill out a form or survey on our website.
- Automatically through cookies, web beacons, and similar tracking technologies on our websites or portals.
- From third-party vendors or partners, when necessary to deliver or improve our Services (e.g., software vendors, hardware suppliers).
2.4 Information from Third Parties
We may obtain information about you from third parties, such as:
- Publicly available databases.
- Marketing partners or event organizers if you have given permission to share your data.
- Social media platforms, if you engage with our content or connect with us.
2.5 AI-Powered Services & Data Processing
2.5.1 AI Technology Usage
We employ artificial intelligence and machine learning technologies (“AI Systems”) in various aspects of our Services, including but not limited to:
- Customer relationship management (CRM)
- Chatbot interactions
- Voice reception systems
- Predictive analytics
- Security threat detection
- System optimization
2.5.2 AI Training & Data Usage
Our AI Systems may:
- Process your data to provide personalized services
- Learn from interactions to improve service quality
- Generate automated responses or recommendations
- Analyze patterns for security and optimization purposes
We implement appropriate safeguards to protect personal information used in AI training and operations, including:
- Data minimization and anonymization where feasible
- Regular auditing of AI system outputs and decisions
- Human oversight of critical AI-driven processes
- Retention limitations on AI training data
2.5.3 Automated Decision Making
Where our AI Systems make automated decisions that may significantly affect you, we will:
- Notify you when you are interacting with AI systems
- Provide information about the logic involved
- Offer options for human review of significant decisions
- Honor opt-out requests where technically feasible
2.5.4 AI Data Rights
In addition to your other privacy rights, you may:
- Request information about how AI systems use your data
- Challenge automated decisions that affect you
- Opt out of certain AI-driven features while maintaining essential services
- Request human review of significant AI-generated decisions
2.5.5 Third-Party AI Integration
When we integrate third-party AI technologies:
- We require vendors to meet our privacy and security standards
- Your data remains protected under this Privacy Policy
- We maintain oversight of AI vendor compliance
- We provide notice of significant third-party AI usage
3. HOW WE USE YOUR INFORMATION
3.1 Provision of Services
We use your Personal Information to:
- Provide Managed IT Services, including helpdesk support, network administration, and security monitoring.
- Fulfill requests for new services, software deployments, or troubleshooting.
- Issue invoices, process payments, and maintain accurate financial records.
- Communicate with you about service updates, product features, or scheduled maintenance.
3.2 Business Operations & Improvements
We also use Personal Information to:
- Analyze usage patterns to improve service reliability and quality.
- Develop and enhance our existing Services and create new solutions.
- Conduct internal research, troubleshooting, and data analytics.
- Manage and improve our websites, user interfaces, and client portals.
3.3 Marketing & Promotions
With your consent or as otherwise permitted by law, we may:
- Send you newsletters, special offers, or other promotional materials.
- Invite you to participate in surveys or client feedback initiatives.
We do not use personally identifiable information collected from the website to send unsolicited mailings. However, if you sign up for an email newsletter or request a specific service, we will send it to the address you provide.
3.4 Legal & Regulatory Compliance
We may need to process or disclose your Personal Information to:
- Comply with legal obligations, law enforcement requests, or court orders.
- Enforce or investigate potential violations of our Terms of Service or related agreements.
- Protect the rights, property, and safety of our company, clients, or the public.
4. DISCLOSURE OF YOUR INFORMATION
4.1 No Sale or Rental of Personal Information
We do not sell or rent your personally identifiable information to any third parties.
4.2 Service Providers & Subcontractors
We may share Personal Information with third-party service providers, subcontractors, or affiliates that assist us with:
- Hosting and cloud services.
- Payment processing and billing.
- Security monitoring, auditing, and incident response.
- Marketing and advertising (only with applicable consents).
These entities are contractually obligated to use Personal Information solely for the purposes of providing services to us and to protect the privacy and security of your data.
4.3 Third-Party Product Vendors & Integrations
As stated in our Terms of Service, we may integrate or resell third-party software, cloud hosting, or hardware (e.g., Salesforce.com forms, Microsoft 365, AWS hosting). When required, we may share relevant Personal Information (e.g., user details, system configurations) to facilitate licensing, support, or provisioning of these third-party products. You agree to be bound by the terms of such third-party providers.
4.4 Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website or systems.
4.5 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of our assets, your Personal Information may be part of the transferred assets. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your Personal Information.
5. YOUR RIGHTS & CHOICES
5.1 California Resident Rights (CCPA)
If you are a California resident, you may have the following rights:
- Right to Know: You may request information regarding the categories of Personal Information we have collected, the sources of that information, and how we share it.
- Right to Delete: You may request that we delete certain Personal Information we have collected about you.
- Right to Opt Out of Sale: We do not sell your Personal Information; however, if we ever engage in data sharing that constitutes a “sale” under CCPA, you can opt out.
- Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights or request more information, please contact us at support@netwise.pro. We will verify your identity before completing such requests.
5.2 Access, Correction & Removal (Other Jurisdictions)
Depending on your location, you may have similar or additional rights under local privacy laws. To make a request or inquire about the extent of your rights, contact us at support@netwise.pro. We will respond within a reasonable timeframe and in accordance with applicable laws.
5.3 Opting Out of Marketing Communications
If you no longer wish to receive our newsletter or promotional communications, you may opt out by:
- Clicking on the unsubscribe link in the footer included in each newsletter or communication.
- Emailing us at the reply address provided in any marketing email.
- Contacting us by phone at 888-707-7988.
5.4 Reviewing & Removing Your Personal Data
If you provide us with personally identifiable information to perform ongoing services, we will provide you with a way to review, change, or remove such data. To do so, please contact us at support@netwise.pro or via postal mail at the address below. We will respond to your request for access within thirty (30) days of the request.
- Please note that to the extent such information is also stored in other databases, we cannot always ensure that corrections or deletions will reach those databases immediately.
- We will use reasonable efforts to ensure your information is removed from our records upon request.
6. DATA SECURITY & RETENTION
6.1 Security Measures
We maintain commercially reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. These measures may include:
- Encryption in transit and at rest where applicable.
- Regular security assessments, vulnerability scans, and intrusion detection.
- Access controls, limiting employee and subcontractor access on a need-to-know basis.
- Security training for staff and subcontractors who handle Personal Information.
While we strive to use best practices in information security, no method of storage or transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6.2 Data Retention
We retain Personal Information for as long as:
- Necessary to fulfill the purpose(s) for which it was collected.
- Required by law or contractual obligation.
- Needed to enforce our rights or comply with our legal and financial obligations.
Once your Personal Information is no longer needed for these purposes, we will securely dispose of it.
7. HIPAA & PROTECTED HEALTH INFORMATION
7.1 Business Associate Agreement (BAA)
As noted in our Terms of Service, if you require us to handle Protected Health Information (PHI) subject to HIPAA, a separate Business Associate Agreement (BAA) must be executed. These Terms alone do not constitute a BAA.
7.2 Limitation on PHI
We do not knowingly collect or process PHI unless explicitly agreed upon in a BAA. If you inadvertently share PHI without a BAA in place, we reserve the right to delete or return that data and may terminate related services if HIPAA obligations cannot be fulfilled.
8. INTERNATIONAL DATA TRANSFERS
If you access our Services from outside the United States, your data may be transferred to and processed in the United States or other locations where our servers or service providers are located. By providing your Personal Information, you consent to any such transfer and acknowledge that U.S. laws may differ from your jurisdiction’s data protection laws.
9. COOKIES & TRACKING TECHNOLOGIES
9.1 Cookies & Similar Technologies
When you view our websites or portals, we may store some information on your computer in the form of a “cookie” or similar file. Cookies tied to personal information do not spy on you or otherwise invade your privacy; instead, they help us provide content targeted to your interests and allow us to better understand how visitors use our site. You are always free to decline our cookies if your browser permits, but certain features of our websites or portals may not function properly in that case.
9.2 Third-Party Tracking & Analytics
We use third-party tracking services such as Google Analytics that use cookies or similar technologies to track aggregate information about visitors to our site (e.g., page visits, time on page, bounce rates). We use these analytics to make our sites more informative and user-friendly. These third-party services are subject to their own privacy policies.
9.3 Do Not Track (DNT)
We do not currently respond to DNT signals. You may, however, disable certain tracking mechanisms in your browser, and you can opt out of interest-based advertising by certain providers.
10. CHILDREN’S PRIVACY
Our Services are not intended for children under the age of 13 (or such other age as required by local law), and we do not knowingly collect or solicit Personal Information from them. If you believe that a child has provided us with Personal Information, please contact us immediately at support@netwise.pro, and we will endeavor to delete that data.
11. LEGAL DISCLOSURE
We reserve the right to disclose your personally identifiable information as required by law, including in response to a court order or similar legal process, or when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding. In such cases, we will take appropriate measures to ensure that the requesting entity understands the sensitive nature of the information.
12. SECURITY
We use industry-standard methods to protect your personally identifiable information from unauthorized access. Among other techniques, we often store such information on servers behind firewalls in secure locations, and we restrict the number of employees who can access your data. However, no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of any data transmitted or stored electronically.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Netwise Group Inc dba Netwise PRO MSP
- Email: support@netwise.pro
- Phone: 888-707-7988
- Address: 21781 Ventura Blvd #122A, Los Angeles, CA 91364
We will make our best effort to address and resolve your inquiry promptly and in accordance with applicable law.
14. ACCEPTANCE
By using our Services, signing a REQUESTED SERVICES document (including Master Service Agreements or SOWs), or otherwise providing Personal Information to us, you acknowledge that you have read, understand, and agree to the terms of this Privacy Policy.
If you do not agree to the terms of this Privacy Policy, please discontinue use of our Services and contact us to request the deletion of your Personal Information where permissible by law.
Note: This Privacy Policy is not a substitute for legal advice. Please consult a qualified attorney to review and finalize the document, ensuring compliance with California law, HIPAA (as applicable), and other relevant data protection regulations.